Lead Times and Shipping
Packages are generally dispatched within 2-7 working days after receipt of payment and are shipped via DPD with tracking and drop-off with signature required. If artwork is involved the dispatch time of 2-7 working days quoted is from acceptance of the final proof. Please note that we provide an indication of typical delivery times but specific delivery times or dates cannot be guaranteed. On a few occasions, we may be unable to meet these timescales, especially if your order is particularly complex. If this is the case, we will contact you in advance to advise you of the anticipated delivery date.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
For orders being shipped outside the Republic of Ireland, Lee Brothers cannot be held responsible for any importation taxes/duty charges.
All address information must be accurate including the Eircode for the Republic of Ireland and postcode elsewhere and the recipient’s telephone number. Lee Brothers cannot accept responsibility for late or non-delivery if the recipient’s details are insufficient or incorrect. The goods have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.
It is the customer’s duty to ensure that someone will be present to sign for the parcel. Where the courier is unable to find a person to accept delivery, a card will be left for the recipient to contact the courier and arrange an alternative delivery time. If the recipient fails to make contact in good time, the goods are returned to Lee Brothers and a charge will be made for re-delivery.
FREE Delivery on Orders over €300
Delivery is free on all orders over €300 within the Republic of Ireland. Any orders under €100-300 are subject to a carriage charge of €12.10 *
€12.10 shipping to Northern Ireland on orders under €300, anything over that and it’s free*!
Shipping costs elsewhere will vary. Please contact us for more information.
Collection in our premises in Santry is free.
Left your order till the last minute? We recognise that standard delivery sometimes just isn’t fast enough to meet your deadline. We cannot promise to help out in all cases but we will do our best to get your goods to you in time for your event. This service is subject to stock availability and workload. The express delivery fee will be charged in addition to the standard delivery costs quoted above. Please select ‘Express Delivery’ at checkout and contact us.
Our customers are welcome to collect their orders directly from our premises in Santry, free of charge. Please select ‘Collection’ option at checkout and we will contact you when your order is ready. We are open Monday to Friday 8.00 – 16.00 and are closed for lunch from 12.30 to 13.30.
If the goods ordered are out of stock, we will contact you as soon as possible. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. You may also request a full refund.
YOUR PACK SHIPMENT
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to
Boxes are amply sized and your items are well-protected.