Returns and Refunds

Need to return an item? No problem.

Simply follow these steps:

1. Please contact us to advise us of the situation.
2. Package your products ready to send back to us. Please ensure you enclose documentation allowing us to identify both you and your order and detailing the reason for your return.
3. Return your item to us. We recommend using a delivery method that requires a signature on delivery such as An Post Express or Registered Post.

Items Damaged in Transit or if you have received the wrong item.

If any items were damaged in transit or incorrectly delivered, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. 

Items should be returned in their original packaging complete with all accessories. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be ‘as new’ when returned to us.

Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by our warehouse, we’ll issue a full refund for the product to your original payment method.

Note that this does not apply to items that have been engraved or printed on the body of the product e.g. glass awards, medals etc. Trophies with removable engraved plates can be returned.

All returns and cancellations are subject to the relevant paragraphs in our Terms & Conditions.